Isabella Villani
COMMUNICATIONS CONSULTANT

Managing Director of Exceed Global (www.exceedglobal.com) and thought leader in strategy, marketing, customer experience and organisational transformation. Published author with international recognition for her two books, Good to Great CX and Transform Customer Experience www.isabellavillani.com). Graduate of the Australian Institute of Company Directors (Order of Merit) and is currently a Board Member for LanguageLoop, a state business corporation of the Victorian Government and WaterPartners, an organisation that provides a market driven water trading platform. As well as bilateral and strategic policy roles, he has worked closely over this time across Australia’s economic and trade policy issues, including in bilateral, multilateral economic and trade policy formation, Free Trade Agreement negotiations, and consultation with local and foreign stakeholders and business across a range of technical fields.